Service Cloud is the part of the Salesforce platform that lets you reduce response times and make available all the customer information your teams need in order to deliver a proactive, quality service.
Service Cloud helps you:
- The omnichannel feature provides optimal customer interaction across all channels.
- The combination of telephony and IT makes pick-ups easier thanks to feedback screens.
- Queue and ticket management provides simple, efficient follow-up.
- Shared knowledge bases allow for consistent prompt responses.
- Dashboards provide multi-criteria follow-up allowing prompt action and reaction